Last Updated: July 2026
At Blue Andaman Travels, we strive to provide transparent and reliable travel services for all our guests. This Refund Policy explains the conditions under which refunds may be processed for tour packages, hotel bookings, ferry tickets, transportation services, sightseeing tours, and adventure activities booked through us.
By confirming a booking with Blue Andaman Travels, you acknowledge and agree to the terms outlined in this Refund Policy.
1. General Refund Policy
Refund eligibility depends on:
- The type of service booked
- The cancellation date
- Supplier or vendor policies
- Government regulations
- Weather and operational conditions
Refunds will only be processed after receiving confirmation from the respective service providers where applicable.
2. Tour Package Refunds
For complete tour packages, refund amounts will be calculated after deducting applicable cancellation charges.
| Cancellation Period Before Arrival | Refund Eligibility |
|---|---|
| 30 Days or More | 90% Refund |
| 21 – 29 Days | 75% Refund |
| 15 – 20 Days | 50% Refund |
| 08 – 14 Days | 25% Refund |
| 07 Days or Less | No Refund |
Refund percentages are calculated on the total package value after deducting applicable processing and transaction charges.
3. Hotel Booking Refunds
Hotel refunds are subject to the cancellation policy of the booked hotel or resort.
Important Notes
- Peak season bookings may be partially refundable or non-refundable.
- Luxury resorts often have stricter cancellation policies.
- Certain promotional offers may be non-refundable.
Any refund received from the hotel will be passed on to the guest after applicable deductions.
4. Ferry Ticket Refunds
Refunds for ferry tickets depend entirely on the policies of the respective ferry operators.
Private Ferry Operators
Including but not limited to:
- Makruzz
- Nautika
- Green Ocean
- ITT Majestic
Refunds are processed as per operator-specific cancellation rules.
Government Ferry Services
Government ferry refunds are subject to official government regulations and approval.
Refund processing may take longer due to administrative procedures.
5. Water Sports & Adventure Activities
Adventure activities include:
- Scuba Diving
- Sea Walk
- Snorkeling
- Parasailing
- Jet Ski Ride
- Kayaking
- Sea Kart
- Banana Boat Ride
- Glass Bottom Boat Ride
Refund Eligibility
| Scenario | Refund Status |
|---|---|
| Cancellation More Than 48 Hours Before Activity | Subject to Vendor Approval |
| Cancellation Within 48 Hours | Usually Non-Refundable |
| No Show | No Refund |
| Activity Completed | No Refund |
6. Transportation & Cab Services
Refunds for transportation services are based on the timing of cancellation.
| Cancellation Time | Refund Eligibility |
|---|---|
| More Than 48 Hours Before Service | Full Refund |
| 24 – 48 Hours Before Service | 50% Refund |
| Less Than 24 Hours Before Service | No Refund |
7. Refunds Due to Weather Conditions
The Andaman Islands occasionally experience:
- Heavy Rainfall
- Cyclones
- Rough Sea Conditions
- Port Closures
- Ferry Suspensions
In such situations:
- Refunds are subject to service provider policies.
- Alternative dates or services may be offered.
- Some services may become non-refundable if suppliers refuse refunds.
Blue Andaman Travels will make every reasonable effort to assist travelers in obtaining available refunds or alternatives.
8. Force Majeure Events
Refunds may not be applicable for cancellations or disruptions caused by circumstances beyond our control, including:
- Natural Disasters
- Cyclones
- Tsunami Alerts
- Government Restrictions
- Political Unrest
- Pandemic Restrictions
- Flight Cancellations by Airlines
- Port Closures
Additional expenses arising from such events are the responsibility of the traveler.
9. No Show Policy
No refunds shall be provided in the following situations:
- Failure to arrive for scheduled services
- Missed flights
- Missed ferry departures
- Failure to report for activities
- Voluntary early departure from tours
- Unused portions of packages
Unused services are non-refundable and non-transferable.
10. Refund Processing Timeline
Once approved, refunds are generally processed within:
| Payment Method | Estimated Refund Time |
|---|---|
| UPI Payments | 7 – 10 Working Days |
| Bank Transfer | 7 – 14 Working Days |
| Credit/Debit Card | 7 – 21 Working Days |
| Payment Gateway Transactions | 7 – 21 Working Days |
Actual timelines may vary depending on banks, payment providers, and third-party vendors.
11. Processing Fees
The following charges may be deducted from refund amounts:
- Payment Gateway Charges
- Bank Transfer Charges
- Transaction Fees
- Administrative Charges
- Vendor-Specific Cancellation Fees
These deductions vary depending on the service booked.
12. Refund Request Procedure
To request a refund:
Step 1
Submit a written request through:
- Official Customer Support Channels
Step 2
Provide:
- Booking ID
- Traveler Name
- Travel Dates
- Reason for Cancellation
Step 3
Our team will review the request and coordinate with relevant service providers.
Step 4
Eligible refunds will be processed to the original payment source.
13. Non-Refundable Services
The following services may be non-refundable under specific conditions:
- Last-minute bookings
- Promotional offers
- Special discounted packages
- Peak season reservations
- Confirmed activity slots
- Certain luxury resort bookings
- Customized travel arrangements
Specific terms will be communicated at the time of booking.
Contact Us
For refund-related queries, please contact:
Blue Andaman Travels
📍 Port Blair, Andaman & Nicobar Islands, India
📞 Phone: +91-XXXXXXXXXX
📧 Email: info@blueandaman.in
🌐 Website: https://blueandaman.in
Policy Updates
Blue Andaman Travels reserves the right to modify this Refund Policy at any time without prior notice.
Any updates will become effective immediately upon publication on our website.
About Blue Andaman Travels
Blue Andaman Travels is a locally established Destination Management Company (DMC) and authorized travel agency in the Andaman Islands, providing tour packages, ferry bookings, hotels, sightseeing tours, and adventure activities since 2010.
Our commitment is to provide transparent, customer-friendly travel services while ensuring fair refund practices and reliable support for all travelers.